ONSITE
SERVICES

We deliver our services ONSITE. Especially in the initial onboarding phase, this can be advantageous for a faster integration into our customers' teams and IT infrastructure. 

With a focus on the environment, we strive to make travel as efficient as possible. Our goal is to have a positive impact on both our CO2 footprint and our customers' costs. 

In this context, we offer a mixed calculation of ONSITE and REMOTE rates. 

Feel free to contact us for a personalized offer. 

OFFER
ONSITE SERVICES

We support: 

  • Daily SAP BASIS tasks such as STMS, background processing, dump analysis, and syslog evaluations
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  • System and client copies 
  • Implementing SAP notes 
  • Spool and printer management. 
  • Interface configuration for PO / SEEBURGER / HR 
  • Monitoring & reporting. 
  • Support packages and enhancements from planning to implementation 
  • AWS and SAP HEC Cloud administration 
  • DB and OS administration 

We secure:

  • Regular alignment of the customer infrastructure with SAP Hot News and SAP Security publications  
  • Customized analysis and risk assessment for our customers' landscapes  
  • Implementation of measures efficiently and without delay. 

We provide:

  • SAP Solution Manager installed and updated in packages S - M - L 
  • Incl. Sizing 
  • Incl. Basic configuration 
  • Incl. Infrastructure CA Wily Introscope, SLD configuration.
    •  
  • Incl. Basis setup 

What is not included in the Express Installation: 

  • Managed System Setup 
  • ALM function scenarios 
  • Focused Build & Insights 

Our Espresso Workshops are brief and concise, designed to last 2 - 4 hours. Learn about SAP Solution Manager functions with us and identify the potential use for your SAP system landscape.  

We deliver insights and rapid knowledge on:

  • SAP Solution Manager operation and maintenance 
  • Managed System Setup 
  • SAP system operation 
  • SAP process coordination and solution documentation
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  • SAP ITSM 
  • SAP Change Control 
  • SAP Focused Build & Insights 
  • SAP Custom Code Management 
  • SAP Test Suite 

As SAP Basis and SAP Solution Manager experts with over 20 years of experience, we know where and how the SAP Solution Manager can support your SAP Basis.  

We implement: 

  • SAP Basis system tasks 
  • IT change calendar 
  • System monitoring and alerting 
  • EarlyWatch Alert reporting 
  • Root Cause Analysis 
  • Exception management 
  • End User Experience Monitoring 
  • Job Monitoring 
  • Integration Monitoring 

Support for your transition to SAP HANA in-memory technology. The SAP solution documentation and branch concept support the preparation, execution, and subsequent operation of your SAP solution.  

We prepare your systems:

  • Setup Custom Code Management. 
  • Implementation of decommissioning cockpit for Custom Code Management 
  • Generation of libraries for solution documentation 
  • Business processes documentation 
  • Establish a branch concept 

We prepare your departments for the change: 

  • Use of Test Management with Focused Build or without 
  • Import SAP Best Practice content 
  • Documentation / versioning concept 

We ensure stable operation during the Hyper-Care phase and beyond: 

  • Application, HANA, OS monitoring 
  • Business Process Management & Monitoring 
  • SAP Service Delivery 
  • ITSM Integration 
  • Change Control integration - Transport Management HANA / ABAP 

Manage requirements and software development in large, agile innovation projects. Focused Build for SAP Solution Manager provides the right tools, pre-configured, from requirement to deployment.

The rights to use SAP Focused Build and Insights are included with the SAP Solution Manager at no additional cost and without any restrictions on users or usage.

We implement the Focused Build Add-On:

  • Installation 
  • Master note implementations, including technical follow-ups
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  • Know-how transfer 

We excel in managing your business processes with the SAP Solution Manager.
Our approach includes the following topics:

  • Workshop to specify the requirements for the solution landscape 
  • Configuration of the solution landscape 
  • Joint definition of a branch concept 
  • Import of Best Practice content 
  • Basic configuration of process management infrastructure, embedded search HANA / TREX 
  • BPMN 2.0 workshop from notation to SOLDOC 
  • SOLDOC practical coaching offers 
  • SOLDOC authorization concept 
  • SOLDOC lifecycle management in branches. 

Application Lifecycle Management in SOLMAN offers processes, tools, best practices, and services for managing SAP and non-SAP solutions throughout their entire application lifecycle.

We support all phases of the application lifecycle:

  • Requirements - Learn the right tools for collecting business requirements regarding new or changed business processes 
  • Design - Jointly specify the requirements 
  • Build & Test - Construct and verify applications to ensure they meet the requirements 
  • Deploy - Implement, test, and prepare changes for daily operations 
  • Operate - Provide services required for ongoing operations 
  • Optimize - Analyze service-level fulfillment and perform activities to improve results.  

SAP has a long-standing tradition of supporting customers in fulfilling these tasks. As part of the support engagement, SAP provides tools, methods, and best practices that contribute to achieving faster time-to-market, avoiding business disruptions, increasing IT operational efficiency, and creating transparency across the entire IT landscape.