Services
REMOTE

In times of global crises, REMOTE work has become essential. We anticipated this trend early on and have established redundant infrastructures to deliver our services in a stable and reliable manner. As our standard communication tools, we use Office 365 and CISCO WebEx clients. Our team is equipped with the latest video and audio tools to ensure seamless communication. We are proud to offer our full portfolio remotely, without any barriers, to meet the needs of our clients effectively.

REMOTE SERVICES   
OFFER

We remotely support everything we deliver ON-SITE, but more effectively and at attractive conditions. We provide our services uncomplicatedly, based on individual agreements, around the clock - 24/7! 

  • Daily tasks of SAP BASIS, such as STMS, background processing, dump analysis, and syslog evaluations 
  • System copies and client copies 
  • Applying SAP notes 
  • Spool and print management 
  • Configuration of interfaces for PO / SEEBURGER / HR 
  • Monitoring & reporting 
  • Support packages and enhancements from planning to implementation 
  • AWS and SAP HEC Cloud administration 
  • DB and OS administration 

Additionally, we provide remote: 

  • Support hotline 
  • Weekend support 
  • Out of business hours support 

We ensure:

  • Regular alignment of customer infrastructure with SAP Hot News and SAP Security publications 
  • Analysis and risk assessment tailored to our customers' landscapes 
  • Implementation of measures straightforwardly and without delays 

Additionally, we provide remote:

  • Mailing & Alerting

We deliver: 

  • SAP Solution Manager installed and updated in packages S - M - L 
  • Incl. Sizing 
  • Incl. Basic configuration 
  • Incl. Infrastructure CA Wily Introscope, SLD configuration
    •  
  • Incl. Basis setup 

What is not included in the Express Installation: 

  • Managed System Setup
  • ALM scenarios
  • Focused Build & Insights

Our Espresso Workshops are short and concise, designed for 2 - 4 hours. Get to know the features of SAP Solution Managers with us and identify the potential use for your SAP system landscape. 

We provide valuable experience and quick knowledge for: 

  • SAP Solution Manager operation and maintenance 
  • Managed System Setup 
  • SAP system operation 
  • SAP process coordination and solution documentation 
  • SAP IT Service Management (ITSM) 
  • SAP Change Control 
  • SAP Focused Build & Insights 
  • SAP Custom Code Management 
  • SAP Test Suite 

As SAP Basis and SAP Solution Manager experts with over 20 years of experience, we know where and how the SAP Solution Manager can support your SAP Basis as a valuable tool.

We implement: 

  • SAP Basis system tasks 
  • IT change calendar 
  • System monitoring and alerting 
  • EarlyWatch Alert (EWA) reporting 
  • Root cause analysis 
  • Exception management 
  • End user experience monitoring 
  • Job monitoring 
  • Integration monitoring 

Support for your transition to SAP HANA In-Memory technology. SAP's solution documentation and branch concept support the preparation, execution, and later operation of your SAP solution.

We prepare your systems: 

  • Setup custom code management 
  • Implementation of decommissioning cockpit for custom code management 
  • Generation of libraries for solution documentation 
  • Documentation of business processes 
  • Establishment of a branch concept 

We prepare your business departments for the transition: 

  • Use of Test Management with Focused Build or without 
  • Import of SAP Best Practice Content 
  • Documentation / versioning concept 

We ensure stable operation during the hyper-care phase and beyond: 

  • Application, HANA, OS monitoring 
  • Business Process Management & Monitoring 
  • SAP Service Delivery 
  • ITSM integration 
  • Change Control integration - Transport Management HANA / ABAP 

Manage requirements and software development in large, agile innovation projects. Focused Build for SAP Solution Manager provides the right tools, pre-configured, from requirement to deployment. 

Usage rights for SAP Solution Manager include SAP Focused Build and Insights - without additional costs and without user or usage restrictions. 

We implement the Focused Build Add-On: 

  • Installation 
  • Applying master notes, including technical follow-up work 
  • Knowledge transfer 

We specialize in managing your business processes with SAP Solution Manager. 

Our approach includes the following topics:

  • Workshop to specify requirements for the solution landscape 
  • Configuration of the solution landscape 
  • Joint definition of a branch concept 
  • Import of Best Practice content 
  • Basic configuration of Process Management infrastructure, embedded search HANA / TREX 
  • BPMN 2.0 workshop from notation to SOLDOC 
  • SOLDOC practical coaching offers 
  • SOLDOC authorization concept 
  • SOLDOC lifecycle management in branches 

Application Lifecycle Management in SOLMAN offers processes, tools, best practices, and services for managing SAP and non-SAP solutions throughout the entire application lifecycle. 

We support all phases of the application lifecycle: 

  • Requirements - Learn the right tools for collecting business requirements regarding new or modified business processes 
  • Design - Together, we provide the tool to specify the requirements 
  • Build & Test - We create applications and verify if they meet the requirements 
  • Deploy - Prepare changes to be implemented, tested, and ready for daily operations 
  • Operations - Provide services necessary for ongoing operations 
  • Optimize - Analyze service-level fulfillment and perform all activities needed to improve results 

It is a long-standing tradition at SAP to support customers in fulfilling these tasks. As part of the support engagement, SAP provides tools, methods, and best practices that contribute to achieving faster market introduction, avoiding business disruptions, increasing IT operational efficiency, and creating transparency across the entire IT landscape.